Privacy Policy
Tryonic AI POD is committed to protecting customer privacy and personal information in accordance with Vietnam's Decree 13/2023/ND-CP.
📋 1. Purpose of data collection
- Processing orders and arranging delivery
- Contacting you to confirm orders and notify shipping status
- Handling returns, exchanges, and complaints
- Sending promotions (only with your consent)
📦 2. Scope of information collected
| Information | Purpose | Required |
|---|---|---|
| Full name | Identity verification | Yes |
| Phone number | Delivery contact | Yes |
| Order confirmation | Yes | |
| Shipping address | Delivery | Yes |
| Order history | Tracking, returns & exchange support | Automatic |
⏰ 3. Retention period
- Account data: until you request deletion
- Orders: minimum 3 years (per accounting regulations)
- Cookies: up to 13 months
🔒 4. Security commitments
- We do not sell, rent, or share your information with third parties
- Information is only shared with shipping carriers when necessary to deliver your order
- 256-bit SSL encryption across the entire website
- Passwords hashed with bcrypt
- Compliant with Decree 13/2023/ND-CP
📧 5. Your rights
- Request to view, edit, or delete your information at any time
- Opt out of marketing emails / SMS
- Contact: support@tryonic.ai
🛡 Updates: This policy may be updated. Current version: v1.1 — 14/04/2026.